Glenarm has been celebrating its accreditation as a WorldHost Village by Tourism NI.
Councillor Billy Ashe, Mayor of Mid and East Antrim Borough, gave the welcoming address at a special event held in the Water’s Edge Bed & Breakfast – a former police station that has been converted into a modern guesthouse.
Councillor Ashe was formally presented with the WorldHost Village plaque by the Enterprise, Trade and Investment Minister Jonathan Bell who congratulated Cllr Ashe and Glenarm itself on the prestigious award.
Cllr Ashe said: “The award is made to towns or villages where at least 25% of businesses have achieved WorldHost Recognition by delivering excellent customer service and which have trained 50% or more of their front-line staff using any of the WorldHost training programmes.
“Nine local businesses, or 37.5% of a total of 24 potential businesses, have received their WorldHost Business Recognition awards in Glenarm, comfortably exceeding the WorldHost requirements.”
Welcoming the event, DETI Minister Jonathan Bell, said: “As one of just three WorldHost Villages in Northern Ireland, this is a prestigious accolade for Glenarm and one which is richly deserved.
“Local businesses have recognised that very often they are the first point of contact with visitors.
“The impression they leave goes a long way in shaping their experiences and, importantly, ensuring customers return with their trade.
“Glenarm is playing its part in the drive by our wider tourism sector to deliver world-class customer service and provide the right platform for quality visitor experiences, recommendations, repeat business and continued growth.”
“Our tourism industry continues to go from strength to strength and by demonstrating a commitment to excellence in our hospitality, passenger travel and retail sectors we can ensure that tourism stands out as one of Northern Ireland’s biggest success stories.”
Maureen McAuley of Glenarm Buildings Preservation Trust said: “Glenarm is only the third village in Northern Ireland to receive this recognition and the special plaque.
“We shall consult widely with all residents to decide the most appropriate place for the plaque.”
– About WorldHost NI
To help businesses gain a competitive edge in this time of opportunity the Tourism Northern Ireland and the sector skills council People 1st, are working in close partnership to provide WorldHost customer service training in Northern Ireland.
Over one million customer-facing staff globally have been trained on WorldHost customer service programmes since it was originally developed in Canada.
The WorldHost programme is modern and energetic offering a comprehensive training toolkit and topical DVD and CD case study scenarios.
It can be used across a wide variety of industries where the quality of customer service is key to the success of business.