Translink has launched its new Travel Tips for Seniors guide produced in partnership with local older people’s organisation, Engage with Age.
The new guide sets out travel advice to help seniors help Translink to make their journey experience more comfortable and enjoyable and taken on board feedback from senior forums who outlined their concerns about using public transport at a conference earlier in the year.
Chief Operating Officer for Translink Philip O’Neill said: “We are committed to making our services easy to use, attractive and accessible to all and indeed millions of senior citizens use our services safely every year.
“However, we realise for some using public transport can be a bit daunting, but we believe that it could also prove liberating - and with free travel across Northern Ireland with a valid 60+ or Senior Smartpass - it could also save you money particularly in these difficult times.
“The tips offer good common sense and we hope that they will give older people confidence to ask for what they need from our employees and to use public transport to give them access to a range of services including social and medical centres or to venture further a field for a day out to somewhere new.
“We know how important customer care is to the overall travel experience and will also be working with Engage with Age to train our bus drivers on the differing needs of these customers. “
Margy Washbrook of Engage with Age said: “We have been working with Translink since February when they addressed our Moving Experiences conference and are pleased at how they have taken on board the challenges faced by older people using public transport, that don’t affect younger passengers.
“In Northern Ireland over 200,000 seniors use public transport every week. Travel Tips for Seniors will go a long way to helping over 60s to use public transport successfully and confidently.”
Contact Translink on 028 9066 6630 or Engage with Age on 028 9064 3643.