The Northern Health and Social Care Trust has urged more service users to have their say.
The “10,000 Voices” project has been set up regionally to provide a focus on health care services in Northern Ireland, from a patient’s perspective.
Carolyn Kerr, deputy director of nursing with the Northern Trust, said: “We are collecting these stories to inform the commissioning process.”
Phase 1 of the project focused on emergency departments, minor injuries units, GP out-of-hours services and Northern Ireland Ambulance Service.
Improvements now include increased pillows and blankets in emergency departments; cleaning regimes and checks in waiting areas have increased and additional portering and security patrols in emergencydepartment waiting areas.
If you would like to share your experience, there is a survey online at www.10000voices.info or request a paper version from Gail.firstname.lastname@example.org