Larne Port and the Consumer Council held an event last week to highlight improvements to special assistance services for those with a disability or reduced mobility.
The Consumer Council and Larne Port facilitated a visit earlier in the year to learn more about special assistance services for passengers travelling with a disability or reduced mobility and to identify improvements. Passenger representatives provided feedback and improvements are being made at the ferry terminal. These include improved signage, ensuring announcements are clearly audible and the installation of a special assistance seating area.
General Manager of Larne Harbour Ltd Roger Armson said added: “Customer care is of the highest importance to us so we are delighted to have addressed the feedback in order to meet the needs of passengers travelling with a disability or reduced mobility.”
For more information see the Consumer Council’s free publication Access to Ferry Travel by calling on 0800 121 6022 or download from www.consumercouncil.org.uk.