McKillop’s of Carnlough has become one of the first organisations in Northern Ireland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost is a world class customer service training programme that has already been used to train nearly one million people worldwide, including frontline staff in retail, hospitality, tourism and passenger transport across the UK.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.
With over 50 per cent of its staff trained to WorldHost standards, McKillop’s of Carnlough has officially become a WorldHost Recognised Business.
and was officially presented with the award by the Mayor, Councillor Geraldine Mulvenna, at a reception held in the Londonderry Arms Hotel.
Presenting the certificate, Cllr Mulvenna said: “It is the people who make the experience for our visitors when they are with us and I am so proud that this internationally recognised award has come to our area. Well done to McKillops for their commitment, enthusiasm and energy in taking the lead. This is fantastic for our customers, our area and the borough”.
On receiving the recognition, Alex McKillop, owner of McKillop’s commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status.
“When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them.
“Not only does this generate a positive buzz about the service we offer, but it helps to promote Carnlough as a friendly and welcoming tourist destination.”
The WorldHost programme is being rolled out in Northern Ireland by the Northern Ireland Tourist Board in partnership with sector skills council, People 1st, and the Department for Employment and Learning to help businesses gain a competitive edge and position Northern Ireland as a world-class tourist destination.
Northern Ireland businesses in the retail, hospitality, passenger transport, travel and tourism industries that employ fewer than 250 employees may be eligible for financial assistance through the Department for Employment and Learning funded package for WorldHost customer service training.
Further courses are planned for the Larne Borough Area in the coming months. For more information contact World Host Licensed Trainer, Jean Haworth at: firstname.lastname@example.org or 07718826088.