A Larne-based business has announced a major enhancement of its service by introducing a personalised home delivery service.
Respond, NI’s leading independent supplier of stoma and continence prescription services, has a unique blend of knowledge and experience in stoma care and the addition of a personalised driver service will take service provision to a new level.
In 2014, Respond was acquired by Comber-based Eakin Healthcare Group, one of the world’s leading medical device manufacturing and distributors of stoma and wound care products.
Julie Comsa, regional manager of Respond said the introduction of the personalised driver service is a key milestone in the company’s development plan.
She added: “Now that we are part of the global Eakin Healthcare Group, we can use that expanded expertise base to help extend our service levels while at the same time retain our independence when it comes to advising our customers on the best products.
“Over the years, Respond has worked hard to provide a totally independent, honest and informative service which has been the bedrock of our success, and we are confident that our driver service will be warmly received by our customers.
“We provide a network of friendly and professional support, information and expert advice which is particularly important for new stoma customers.
“Our local community nurse team is there to help make the move from hospital to home as seamless and stressless as possible. Their expertise complements the care provided in hospitals by stoma nurses and other healthcare professionals and ensures continuity of care.
“Crucially, our services are independent which means that patients are in total control of which product they wish to use but they can rely on us for a fast, discreet and reliable delivery service, backed up by a wealth of customer care expertise.”
To learn more about the Respond range of services simply visit www.respond.co.uk or call 0800 028 6848 to speak to one of the team.